Community Manager

Cortado is building a community around AI-enabled growth, go-to-market innovation, and practical business transformation. We are not looking for someone to run a forum or babysit a Slack workspace. We are looking for someone who understands that a real community requires intention, programming, moderation, momentum, and follow-through.

You will help turn interest into participation, participation into connection, and connection into an engaged community people actually want to return to. You will create structure, maintain energy, connect virtual and in-person interactions, and keep the environment useful, relevant, and free of low-value noise.

AI is your primary operating partner. You use it to draft recap posts, surface the weak-signal discussions worth amplifying, triage moderation, generate prompts that actually get replies, turn live-event transcripts into durable online content, and keep the community-ops layer from eating your week. You are not replacing the human craft of hosting with automation. You are using AI to do more of the hosting than one person could do by hand, so every hour you spend goes to the parts of the job that still need a human.

The reason this role matters: Cortado does not want to launch a hollow community just to say one exists. When we open the doors, it needs intentional stewardship, a real operating model, and someone accountable for making it valuable. That someone is you.

This is part-time to start, with room to expand as the community grows.

• Own the day-to-day health of the community: engagement, moderation, programming, and member experience.
• Create and maintain the operating playbook: onboarding, engagement rhythms, escalation rules, content prompts, event follow-up, moderation standards, and success measures.
• Welcome new members, guide them into the right conversations, and help them understand how to participate meaningfully.
• Design and run recurring engagement motions: discussion prompts, themed conversations, light campaigns, challenges, member spotlights, and event follow-up.
• Moderate actively. Watch for spam, self-promotional misuse, off-topic posting, and behavior that degrades the quality of the space.
• Use AI to compress the content-ops layer: recap drafting, discussion-prompt generation, event-transcript repurposing, weak-signal detection in the feed, and moderation triage. The goal is to run a bigger, healthier community than one human alone could host.
• Build repeatable AI-driven workflows so that as the community grows, the operating load stays flat and the member experience gets better, not worse.
• Connect digital activity with real-world events, recordings, gated resources, newsletters, and member-only value so community and events reinforce each other instead of living in silos.
• Package activity into useful artifacts: recap posts, highlighted discussions, curated resources, suggested follow-ups, and member updates.
• Track what is working and what is not. Recommend changes to content, cadence, tooling, incentives, structure, and messaging based on what you actually observe.
• Support growth, activation, and retention experiments without turning the space into a noisy promotional channel.

• You have run an online professional community, membership program, customer community, founder network, or practitioner group before. Even a small one. Evidence beats credentials.
• You have strong moderation instincts and good judgment about when to intervene and when to stay out of the way.
• You can create structure from ambiguity. You do not need someone to hand you a checklist.
• You write clearly and drive engagement without sounding robotic or over-marketed.
• You are fluent with modern AI tooling. You already have opinions about which model you reach for to draft a recap, seed a discussion, or summarize a call. You use AI as a peer, not a gimmick, and you can tell the difference between a post that sounds like a human and a post that sounds like a prompt.
• You can build playbooks, templates, and repeatable operating procedures, including AI-assisted ones, so the community does not live only in your head.
• You can spot dead zones, weak participation patterns, and low-value activity quickly.
• You are comfortable with digital tools, community platforms, newsletters, event follow-up, and light reporting.

Nice to have: experience with communities tied to consulting, SaaS, GTM, RevOps, AI, B2B growth, or executive audiences; experience connecting community programs to webinars or in-person events; comfort with lightweight content creation, recap writing, and discussion seeding; experience in early-stage environments where the system is still being defined; experience using AI tooling (Claude, ChatGPT, Notion AI, transcript tools, etc.) as part of a real content or community workflow rather than as a novelty.

Traits we value highly:

• You are proactive. You do not wait to be told every next step.
• You understand that a community is not set up once and left to hope.
• You can balance warmth with standards.
• You know how to make a space feel active without making it feel forced.
• You are comfortable enforcing boundaries when needed.
• You can think like both a host and an operator.

How a professional community actually gets built from zero, not the theory version. How to design operating rhythms that survive contact with real human attention spans. How to turn a live event into weeks of durable online activity, and an online discussion into a reason to show up to the next live event. How to measure community value in ways that hold up to scrutiny from senior operators who are paying for it.

You will also learn what it means to run a community at AI speed: which parts of community work collapse cleanly onto AI, which parts still require a human in the chair, and why that distinction is the whole game. Cortado is an AI-first firm, and the community will be operated that way from day one. You will leave this role with a real point of view on how AI-assisted community ops actually work in practice, not in the conference-talk version.

Much of how Cortado runs its community will be invented in the doing. You will be the person doing it.

We're an AI-fueled consultancy run by ex-C-suite operators. Our partners have spent careers figuring out what good looks like, and that judgment is encoded into how we work: playbooks, workflows, and AI tools pointed at real client engagements where the decisions move real money.

You will be in rooms with partners who have run companies. You will be in front of C-suite clients whose decisions move millions. You will be making calls faster than you feel ready to make them. This happens early, and it happens on purpose.

The people who thrive here chase being uncomfortable. That is the sensation of actually growing. Our alumni who started where you're starting are now running teams of their own.

We'll help you use AI in ways you never considered, and help you rethink your profession through AI that takes away the drudgery and puts the focus back on creativity.

Not a political seat. Execution is the coin of the realm here. That is a gift if you're good and a problem if you're not, and there is nowhere to hide either way.

Not a craftsman's workshop. If your reflex is to build your own version of everything and never share it, this will make you miserable. If your reflex is to build once, build it well, and make sure it comes home so the next person moves faster, welcome.